On-time Delivery: Ensuring that orders are shipped and arrive at the customer's location as promised, without delays. This includes having systems in place to manage production schedules, shipping logistics, and potential disruptions like weather or supply chain issues.

Order Tracking: Offering a transparent order tracking system that allows customers to monitor the progress of their delivery in real-time, ensuring that they can plan accordingly and stay informed throughout the shipping process.

Packaging and Protection: Ensuring that tiles are packed securely and carefully to prevent damage during transit. Reliable delivery means not just timely shipments, but also the condition of the product upon arrival. This includes using durable packaging materials, proper stacking, and labeling for easy handling.

Customer Communication: Proactively communicating with customers about any potential delays, changes, or issues with their delivery, and offering solutions or alternatives if necessary. A strong customer support system that handles delivery-related inquiries is a key component of reliable delivery.

Customer Satisfaction Guarantee: Providing assurances to customers that any delivery issues will be addressed quickly and efficiently, with a clear process for returns, replacements, or compensation if products are damaged or deliveries are delayed beyond an acceptable margin.